maintenance request

Types of Services Orders (Emergency, Urgent & Routine)
What is an emergency?

An emergency is a utility or structural system failure that may cause an immediate danger to residents or threaten to damage property (such as flooding, heat loss in below freezing temperatures, breaks in water or gas lines, inoperable refrigerator, or utility outages.) If you have more than one bathroom, a clogged toilet is not an emergency. Clogged sinks will be an after hours emergency ONLY between Friday evening until noon, Sunday. Other times, it will be handled during normal business hours.

What is urgent?
Urgent issues that are not considered emergencies but have the potential to create damage to the property or result in substantial inconveniences to the family such as water leaks, or toilets / sinks not operating are responded to within twenty-four hours during normal business hours.

What is routine?
Routine maintenance requests are those items that are not categorized as emergencies or urgent such as leaky faucets, screen repairs, or garage door problems.

For life threatening emergencies, please contact 911 first. For property related emergencies (during or after business hours) or for a lockout during business hours, please contact your community center.

Permission to Enter (PTE) allows authorized Mountain Community Homes Property Management/Maintenance staff to enter a home for the purpose of completing service requests or to complete necessary inspections or preventative maintenance projects. If you would like to grant Permission to Enter, please contact your community center or indicate it as such on the service request. Fort Drum Mountain Community Homes reserves the right to enter the home in the event of an emergency, regardless or if the permission to enter is granted.