Coronavirus (COVID-19) Resident Updates
At Fort Drum Mountain Community Homes, our number one priority is always to provide safe and healthy homes, communities, and workplaces. This commitment is increasingly vital in the face of growing novel coronavirus (COVID-19) concerns.  We are committed to working in collaboration with our military partners to enhance and coordinate communications and provide factual and transparent information to our residents. 

Resident Update - 9/8/20
 
Dear Valued Residents –
 
The health and safety of our residents and team members remain our top priorities as we continue to closely monitor the rapidly evolving situation surrounding Coronavirus (COVID-19) and act in accordance with recommendations from the CDC, military leadership and local health authorities.  We will continue operations as previously established, including:
  • Offices are open by appointment only for in-person community and leasing office visits. Residents are encouraged to use our website, Resident Portal, telephone and/or e-mail to contact our team.  
  • You are encouraged to use the Resident Portal for online rent payments, access to community forms and resources, to submit routine service orders and to check on the status of your service orders. We are temporarily waiving credit and debit card fees on payments completed through the Resident Portal for your convenience.  
  • Please continue to call in emergency and urgent service orders through the Maintenance Hotline at (315) 955-6650 so our team can safely address them in a timely manner.  Routine service orders can be called in or submitted through the Resident Portal or App.  
  • Limited self-help items such as HVAC filters and select light bulbs are available for delivery upon request.
As the situation continues to evolve, our communities may implement additional preventative measures and service modifications.  Any changes will be made in accordance with installation leadership and will be promptly communicated to residents.
 
Per military guidance, wear face coverings over nose and mouth indoors, and outdoors in public spaces when people cannot maintain a physical distance of at least six feet from those who are not from the same household. Those outdoor spaces include service businesses, shopping malls, on public transportation, in-person spiritual services, childcare and pet care.
 
It is important that we remain vigilant and work together as a community to prevent the spread of COVID-19.  The CDC recommends continuing the following practices to prevent illness:
  • Clean your hands often – Wash your hands often with soap and water for at least 20 seconds and/or use a hand sanitizer that contains at least 60% alcohol.  Avoid touching your eyes, nose and mouth as much as possible.
  • Avoid close contact – Limit contact with others as much as possible, especially contact with those who are sick.  Keep a distance of at least 6-feet between yourself and others whenever possible. 
  • Wear a face covering – Everyone should wear a face covering in public settings when around people not living in their household.  Continue to keep 6-feet between yourself and others whenever possible.  A face covering is not a substitute for social distancing.
  • Cover coughs and sneezes – Always cover your mouth and nose when you cough or sneeze.  Throw away used tissues and wash your hands often.
  • Clean and disinfect – Clean and disinfect frequently touched surfaces daily.  This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks. 
We ask for your cooperation as relates to practicing social distancing and the wearing of face coverings while in your community or interacting with your neighbors, other residents and members of our team.  Please follow all posted guidance at community offices and in amenity spaces.  When using amenities, please practice social distancing between households and take prevention measures to protect yourself and your family. 

Please rely on accurate, reliable information about COVID-19. The state and local departments of health in your area are the best source of up-to-date and relevant information and resources.
 
Centers for Disease Control: Prevention & Treatment
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
 
Thank you for your patience as we navigate this challenging situation and work to keep your community safe and healthy.
 
The Fort Drum Mountain Community Homes Team
 

Trusted COVID-19 Resources Additional Resources and Prevention Archive of COVID-19 Resident Updates: