Community Guidelines & Resources
The Community Guidelines outlines the community guidelines for Fort Drum Mountain Community Homes. You can also review the Standard Charge Sheet for details on common fees and charges.
We have partnered with Esusu to help you establish and grow your credit (for FREE!) with every on-time rent payment you make. Click here to find out about the program or to opt-out.
Click here to view a copy of the Tenant Bill of Rights. Click here to view a copy of the Tenant Responsibilities.
Maintenance & Pest Control
Conveniently schedule all routine service requests using the
Centinel Communities App
or Resident Portal! Permission to Enter (PTE) is not required.
Schedule multiple service requests at once and even reschedule
appointments at your convenience!
Not registered yet? It only takes a minute!
- Open the Centinel Communities App
- Tap Request Maintenance, then click “First Time User?”
- Register using the email address associated with your resident portal account.
Need help?
CLICK HERE
to view the Quick Start Guide and FAQs.
When your next routine needs arise, simply log into the App, tap
Request Maintenance, and use the self-scheduling tool to request
service on your terms. (TIP: Opt to “Save Password” to skip extra
steps next time!)
If you are experiencing an urgent or emergency issue in your home,
contact the Maintenance Solution Center (MSC) at (315) 955-6650 as
soon as possible.
Don’t forget to download the
Centinel Communities App
and enable notifications to receive an alert when the maintenance
technician is on their way to your home!
Utilities
Click here to view the most current Fort Drum water quality report.
Renters Insurance
Beginning April 1, 2023, renters insurance is required at time of
move-in and must be maintained at all times during residency with
Fort Drum Mountain Community Homes at the expense of the resident.
Renters insurance protects you from claims for property damage and
physical injury caused by or to you, a member of your family or a
guest while living in your home. The lease requires proof of
insurance coverage meeting the minimum requirements with Fort Drum
Mountain Community Homes named as an interested party at time of
move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least $100,000 per occurrence
Fort Drum Mountain Community Homes strongly recommends you add
property insurance to cover losses or damage to your personal
belongings or the personal belongings of your family or
guests.
Please keep in mind that Fort Drum Mountain Community Homes
will not cover the loss of or damage to your
personal property or the personal property of your family members or
guests.
You may choose any renters insurance provider. We offer
ResidentShield to residents as an easy and affordable option for
renters insurance. Visit
www.residentshield.com/centinel
for more information or to sign up today!
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under the
lease. For more information,
click here.
Dispute Resolution Process
Informal Dispute Resolution Process – All Residents
Fort Drum Mountain Community Homes takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.
Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.
Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.
We are committed to providing an exceptional resident experience while you call Fort Drum Mountain Community Homes home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.
For more information about the dispute resolution process for Active Duty residents, please visit https://home.army.mil/drum/index.php/contact/housing-concerns.