Resident Resources
How Can We help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Fort Drum Mountain Community Homes.
How do I contact my Community Office?
Main Office Mailing Address
PO Box 146Black River, NY 13612
Physical / Shipping Address
9035 S. Riva Ridge LoopFort Drum, NY 13602
T (315) 955-6800 F (315) 773-8594
Adirondack Creek Community Center
9797 Constitution Blvd,Fort Drum, NY 13603
T (315) 955-6640 E adirondack@fdmch.com
Community Manager: Bridgette Drake
Crescent Woods Community Center
11799 Harvest Blvd,Fort Drum, NY 13603
T (315) 955-6641 E crescent@fdmch.com
Community Manager: Michelle Nichols
Monument Ridge Community Center
10897 Salerno Road,Fort Drum, NY 13603
T (315) 955-6642 E monument@fdmch.com
Community Manager: Paula Empey
Rhicard Hills Community Center
8499 Lewis Ave,Fort Drum, NY 13603
T (315) 955-6643 rhicard@fdmch.com
Community Manager: Danielle Hudson
Welcome Home Center
2nd Floor, Clark Hall, Room A2-54P-10720Mt. Belvedere Blvd, Fort Drum, NY 13602
T (315) 955-6644 F (315) 773-7671 E welcomehome@fdmch.com
Leasing Manager: Shanna Turpin
Are pets allowed?
Yes, we gladly welcome four-legged family members at Fort Drum Mountain Community Homes! Please see the pet addendum for more information about our pet policy and information about restricted breeds.
What is the process to escalate a concern related to my home or community?
Fort Drum Mountain Community Homes takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns list.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting fire, child, water and neighborhood safety. Click Here to watch the video
How do I find out what events are happening in the community?
Stay connected with our event calendar
Are guests allowed to stay with me?
We require a signed Visitor Notification Form for any guests you plan on having who will be staying in excess of 30 days.
I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?
We'd be happy to keep an eye on your home! Fill out a home watch request form, and turn it into the Community Center office.
What are some common fines or charges I might incur?
Please contact your community center for the most up-to-date costs.
Maintenance
How do I report a maintenance issue?
If you're experiencing a maintenance issue in your home, please call the maintenance line at 315-955-6650 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here.
Are any items available for pick-up by residents?
Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Items available include select light bulbs, furnace & AC filters, touch up paint, blind slats, blind wands, and garage door remote batteries. Please contact your community office at the number listed at the top of this page to schedule a delivery.
Home Alterations
How do I submit requests to alter my home?
Fort Drum Mountain Community Homes does allow
limited modifications within the homes.
For more information on the approved colors for paint
modifications, review our
paint request
form. If you’re interested in installing a
satellite dish, please review the
satellite
request and return the necessary paperwork.
Dig permit
forms can be found here. For other modification requests, please
review and submit the
home improvement request
form.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
Utilities
Where can I find out about the Synergy Rewards Program?
We love when our Residents are committed to
sustainability! All you have to do to earn credits towards great
merchandise is sign up for the program and be conscientious with
energy use. It's that easy! To learn more about the Synergy Rewards
Program, including other easy ways to earn credits, visit the
website here.
Do you know someone who is committed to saving energy? Nominate
them to become our next SuperSaver. Click
here to download the form.
Where can I find a copy of my water quality report?
Click here to view the most current Fort Drum water quality report.
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is there anyone who can help me with snow removal and other household chores?
You’re in luck! We keep a list of people you can hire to help with shoveling, dog walking, babysitting, etc. If you’re looking to earn a little extra cash and want to be added to the list or if you are looking for some help around the house, take a look at our Community Helpers list.
Is renter's insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance.
Provide Feedback
Tell us how we're doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite™ surveys help us make improvements that are
important to you. Please take a few moments to provide us
with feedback about services received from our leasing, maintenance
and community teams. We also encourage you to share your
ideas and suggestions to improve services and enhance community
activities and programs.
Please follow the appropriate links referencing the type of service
you’ve most recently experienced.
Leasing
Experience
You’re looking for a home, we would love to hear how we can
help.
Move-In
Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request
Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident Experience
Survey
Hate to see you leave us, but would love to hear about your
experience.
General
Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite™ when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your Insite™ allows us
to improve services and to recognize our staff for providing great
service.
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights.