Resident Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Fort Drum Mountain Community Homes.

How do I contact my Community Office?

Main Office Mailing Address

Physical / Shipping Address

Adirondack Creek Community Center

Crescent Woods Community Center

Monument Ridge Community Center

Rhicard Hills Community Center

Welcome Home Center

Are pets allowed?

Yes, we gladly welcome four-legged family members at Fort Drum Mountain Community Homes! Please see the Pet Addendum for more information about our pet policy and information about restricted breeds.

What is the process to escalate a concern related to my home or community?

Fort Drum Mountain Community Homes takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns list.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click Here to watch the video

Are guests allowed to stay with me?

We require a signed Visitor Notification Form for any guests you plan on having who will be staying in excess of 30 days.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office.

What are some common fines or charges I might incur?

Please contact your community center for the most up-to-date costs.

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (315) 955-6650 as soon as possible. For routine service requests, you may also submit your maintenance request online. 

With the MSC, you can expect: 

• Upgraded call handling and customer experience
• US-based representatives with strong facilities knowledge
• New call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help delivery option for replacement items for your home. Please contact your community office at the number listed at the top of this page to schedule a delivery. If items are needed sooner than your community’s delivery day, please feel free to stop in to the community center to pick up your items.

Items available include:

• Select light bulbs
• Furnace & AC filters
• Touch up paint
• Blind slats and wands
• Garage door remote batteries 

How do I submit requests to alter my home?

Fort Drum Mountain Community Homes does allow limited modifications within the homes.
 
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. Dig permit forms can be found here. For other modification requests, please review and submit the home improvement request form.

When can I expect the trash and recycling to be picked up?

2021 Trash & Recycling Schedule

Where can I find out about the Synergy Rewards Program?

We love when our Residents are committed to sustainability! All you have to do to earn credits towards great merchandise is sign up for the program and be conscientious with energy use. It's that easy! To learn more about the Synergy Rewards Program, including other easy ways to earn credits, visit the website here.

Do you know someone who is committed to saving energy? Nominate them to become our next SuperSaver. Click here to download the form.

Where can I find a copy of my water quality report?

Click here to view the most current Fort Drum water quality report.

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is there anyone who can help me with snow removal and other household chores?

You’re in luck! We keep a list of people you can hire to help with shoveling, dog walking, babysitting, etc. If you’re looking to earn a little extra cash and want to be added to the list or if you are looking for some help around the house, take a look at our Community Helpers list.

Is renter's insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance.

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite™ surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.