Fort Drum Mountain
Current Residents

Where can I find the rules and regulations for my community?

The resident guide outlines the community guidelines for Fort Drum Mountain Community Homes.

How do I contact my community office?

Fort Drum Mountain Community Homes
 
Main Office Mailing Address
PO BOX 146
Black River, NY 13612
 
Physical / Shipping Address
9035 S. Riva Ridge Loop
Fort Drum, NY 13602
 
Phone (315) 955-6800
Fax (315) 773-8594
  
Adirondack Creek Community Center
9797 Constitution Blvd, Fort Drum, NY 13603
(315) 955-6640
adirondack@fdmch.com
Community Manager: Danielle Hudson
 
Crescent Woods Community Center
11799 Harvest Blvd, Fort Drum, NY 13603
(315) 955-6641
crescent@fdmch.com
Community Manager: Michelle Nichols
 
Monument Ridge Community Center
10897 Salerno Road, Fort Drum, NY 13603
(315) 955-6642
monument@fdmch.com
Community Manager: Paula Empey
 
Rhicard Hills Community Center
8499 Lewis Ave, Fort Drum, NY 13603
(315) 955-6643
rhicard@fdmch.com
Community Manager: Shanna Turpin
 
Welcome Home Center
2nd Floor, Clark Hall, Room A2-54P-10720
Mt. Belvedere Blvd, Fort Drum, NY 13602
(315) 955-6644
Fax:(315) 773-7671
welcomehome@fdmch.com
Leasing Manager:  Gillian Maitland

Are pets allowed?

Yes, we gladly welcome four-legged family members at Fort Drum Mountain Community Homes! Please see the pet addendum for more information about our pet policy and information about restricted breeds.

Where can I find out about the Synergy Rewards Program?

We love when our Residents are committed to sustainability!  All you have to do to earn credits towards great merchandise is sign up for the program and be conscientious with energy use.  It’s that easy!  To learn more about the Synergy Rewards Program, including other easy ways to earn credits, visit the website here.  

Do you know someone who is committed to saving energy? Nominate them to become our next SuperSaver. Click here to download the form.

How do I submit requests to alter my home?

Fort Drum Mountain Community Homes does allow limited modifications within the homes.
 
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. Dig permit forms can be found here. For other modification requests, please review and submit the home improvement request form.
 

When can I expect the trash and recycling to be picked up?

Trash & Recycling Schedule 2019

Is there anyone who can help me with snow removal and other household chores?

You’re in luck!  We keep a list of people you can hire to help with shoveling, dog walking, babysitting, etc.  If you’re looking to earn a little extra cash and want to be added to the list or if you are looking for some help around the house, take a look at our Community Helpers list. 

How do I report a maintenance issue?

If you’re experiencing a maintenance issue in your home, please call the maintenance line at 315-955-6650 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here.
 

What is the process to escalate a concern related to my home or community?

Fort Drum Mountain Community Homes takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.list. 

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

How do I find out what events are happening in the community?

Stay connected with our event calendar


 

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance.  

Are guests allowed to stay with me?

We require a signed Visitor Notification Form for any guests you plan on having who will be staying in excess of 30 days. 

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

We’d be happy to keep an eye on your home! Fill out a home watch request form, and turn it into the Community Center office.

Where can I find a copy of my water quality report?

Click here to view the most current Fort Drum water quality report.
 

What are some common fines or charges I might incur?

Please contact your community center for the most up-to-date costs.

I’m moving. What now?

We understand that moving can be a very stressful time. Take a look at some of our tips below to help eliminate the headaches that often come with moving. 
 
Your 30-Day Notice to Vacate
A Notice to Vacate is written notice provided to the Community Center Office by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 30-days’ notice is required prior to vacating. This is per:

  • Lease Agreement
  • Soldiers Civil Relief Act
 
Can't Provide 30-Day Notice?
Contact the Community Center Office immediately and we can review your circumstances. 
Short Orders are defined as orders that are received/dated with a report-no-late-date that is less than 30-days (Resident must visit and place a written notice within 72-hours of receiving orders).
Vacation and Permissive TDY are not reasons for short notices
If you choose to move prior to fulfilling the 30-notice date and do not have “short orders” you are financially responsible for the remainder of the 30-day requirement.
 
Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move-Out Guide brochure that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.
 
Scheduling Reminder
To ensure that we can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.
 
Move-Out Information Session
Move-Out Information Sessions are held at each community center every week. 
 
Adirondack Creek, Wednesdays at 3PM
Crescent Woods, Thursdays at 3PM
Monument Ridge, Fridays at 9AM
Rhicard Hills, Tuesdays at 9AM
 
The session offers interactive group discussions regarding the requirements associated with clearing your home. Attending a workshop is highly recommended in order to fully understand the expectations and reduce final costs.
 
Cleaning Options
Self-Clean:  A resident may choose to clean their home to the expectations described in the Move-Out Guidelines. This is a very doable option for those who have maintained their home during residency.
Hire Your Own Cleaning Company:  This is another viable cleaning option. Please remember, the home must still be cleaned to the expectations described in the Move-Out Guidelines.
 
The Final Inspection Procedure
All final inspections are scheduled Monday through Thursday. 
  • All personal belongings and trash must be removed.
  • Home is cleaned to expectations as stated in the Move-Out Guide.
  • All keys and garage remotes that were issued are collected.
  • Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable).
  • Resident is provided a Termination Letter.
 
Please note: refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted.  Reminder, the BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address that you provide. Refund checks typically arrive within 14-business days after the BAH allotment is received.

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite™ surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service. 

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