Current Residents
Where
can I find the rules and regulations for my
community?
The Resident
Guide outlines the
community guidelines for Fort Drum Mountain Community Homes.
How do
I contact my Community Office?
Main Office Mailing Address
PO Box 146Black River, NY 13612
Physical / Shipping Address
9035 S. Riva Ridge LoopFort Drum, NY 13602
T (315) 955 6800 F (315) 773 8594
Adirondack Creek Community Center
9797 Constitution Blvd,Fort Drum, NY 13603
T (315) 955 6640 adirondack@fdmch.com
Community Manager: Jonelle McBride
Crescent Woods Community Center
11799 Harvest Blvd,Fort Drum, NY 13603
T (315) 955 6641 crescent@fdmch.com
Community Manager: Michelle Nichols
Monument Ridge Community Center
10897 Salerno Road,Fort Drum, NY 13603
T (315) 955 6642 monument@fdmch.com
Community Manager: Paula Empey
Rhicard Hills Community Center
8499 Lewis Ave,Fort Drum, NY 13603
T (315) 955 6643 rhicard@fdmch.com
Community Manager: Danielle Hudson
Welcome Home Center
2nd Floor, Clark Hall, Room A2-54P-10720Mt. Belvedere Blvd, Fort Drum, NY 13602
T (315) 955 6644 F (315) 773 7671 welcomehome@fdmch.com
Leasing Manager: Shanna Turpin
Are
pets allowed?
Yes, we gladly welcome four-legged
family members at Fort Drum Mountain Community Homes! Please see
the
pet
addendum for more information about our pet
policy and information about restricted breeds.
Where
can I find out about the Synergy Rewards Program?
We love when our Residents are
committed to sustainability! All you have to do to earn
credits towards great merchandise is sign up for the program and be
conscientious with energy use. It’s that easy! To learn
more about the Synergy Rewards Program, including other easy ways
to earn credits, visit the website here.
Do you know someone who is committed to saving energy? Nominate them to become our next SuperSaver. Click here to download the form.
Do you know someone who is committed to saving energy? Nominate them to become our next SuperSaver. Click here to download the form.
How do
I submit requests to alter my home?
Fort Drum Mountain Community Homes does
allow limited modifications within the homes.
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. Dig permit forms can be found here. For other modification requests, please review and submit the home improvement request form.
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. Dig permit forms can be found here. For other modification requests, please review and submit the home improvement request form.
When
can I expect the trash and recycling to be picked
up?
Is
there anyone who can help me with snow removal and other household
chores?
You’re in luck! We keep a list of
people you can hire to help with
shoveling, dog walking,
babysitting, etc. If you’re looking to earn a little extra
cash and want to be added to the list or if you are looking for
some help around the house, take a look at our Community Helpers list.
How do
I report a maintenance issue?
If you’re experiencing a maintenance
issue in your home, please call the maintenance line at
315-955-6650 as soon as possible. If you have a
Permission to
Enter form on file, you can enter an online
maintenance request
here.
What
is the process to escalate a concern related to my home or
community?
Fort Drum Mountain Community Homes
takes resident concerns very seriously and desires to address and
resolve any issues in a timely manner to the satisfaction of all
parties involved.
Click here
to view a copy of our dispute resolution process as well as key
points to contact available to assist you with your
concerns.list.
Are
there any special safety features or tips about my home or
community I should know about?
We have put together a short video
highlighting fire, child, water and neighborhood
safety. Click
Here to watch the video
How do
I find out what events are happening in the
community?
Stay connected with our event
calendar
Is
renter’s insurance mandatory?
Although it's not required, we highly
encourage residents to have personal renter's insurance.
Are
guests allowed to stay with me?
We require a signed
Visitor Notification
Form for any guests you plan on having who
will be staying in excess of 30 days.
I’m
going to be out of town for a while. Is there anyone who can keep
an eye on my house?
;">We’d be happy to keep an eye on
your home! Fill out a
home
watch request form, and turn it into the
Community Center office.
Where
can I find a copy of my water quality report?
Click here to view the most current
Fort Drum
water quality
report.
What
are some common fines or charges I might incur?
Please contact your community center
for the most up-to-date costs.
I’m
moving. What now?
We understand that moving can be a very
stressful time. Take a look at some of our tips below to help
eliminate the headaches that often come with moving.
Your 30-Day Notice to Vacate
A Notice to Vacate is written notice provided to the Community Center Office by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 30-days’ notice is required prior to vacating. This is per:
Can't Provide 30-Day Notice?
Contact the Community Center Office immediately and we can review your circumstances.
Short Orders are defined as orders that are received/dated with a report-no-late-date that is less than 30-days (Resident must visit and place a written notice within 72-hours of receiving orders).
Vacation and Permissive TDY are not reasons for short notices
If you choose to move prior to fulfilling the 30-notice date and do not have “short orders” you are financially responsible for the remainder of the 30-day requirement.
Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move-Out Guide brochure that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.
Scheduling Reminder
To ensure that we can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.
Move-Out Information Session
Move-Out Information Sessions are held at each community center every week.
Adirondack Creek, Wednesdays at 3PM
Crescent Woods, Thursdays at 3PM
Monument Ridge, Fridays at 9AM
Rhicard Hills, Tuesdays at 9AM
The session offers interactive group discussions regarding the requirements associated with clearing your home. Attending a workshop is highly recommended in order to fully understand the expectations and reduce final costs.
Cleaning Options
Self-Clean: A resident may choose to clean their home to the expectations described in the Move-Out Guidelines. This is a very doable option for those who have maintained their home during residency.
Hire Your Own Cleaning Company: This is another viable cleaning option. Please remember, the home must still be cleaned to the expectations described in the Move-Out Guidelines.
The Final Inspection Procedure
All final inspections are scheduled Monday through Thursday.
Please note: refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. Reminder, the BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address that you provide. Refund checks typically arrive within 14-business days after the BAH allotment is received.
Your 30-Day Notice to Vacate
A Notice to Vacate is written notice provided to the Community Center Office by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 30-days’ notice is required prior to vacating. This is per:
- Lease Agreement
- Soldiers Civil Relief Act
Can't Provide 30-Day Notice?
Contact the Community Center Office immediately and we can review your circumstances.
Short Orders are defined as orders that are received/dated with a report-no-late-date that is less than 30-days (Resident must visit and place a written notice within 72-hours of receiving orders).
Vacation and Permissive TDY are not reasons for short notices
If you choose to move prior to fulfilling the 30-notice date and do not have “short orders” you are financially responsible for the remainder of the 30-day requirement.
Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move-Out Guide brochure that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.
Scheduling Reminder
To ensure that we can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.
Move-Out Information Session
Move-Out Information Sessions are held at each community center every week.
Adirondack Creek, Wednesdays at 3PM
Crescent Woods, Thursdays at 3PM
Monument Ridge, Fridays at 9AM
Rhicard Hills, Tuesdays at 9AM
The session offers interactive group discussions regarding the requirements associated with clearing your home. Attending a workshop is highly recommended in order to fully understand the expectations and reduce final costs.
Cleaning Options
Self-Clean: A resident may choose to clean their home to the expectations described in the Move-Out Guidelines. This is a very doable option for those who have maintained their home during residency.
Hire Your Own Cleaning Company: This is another viable cleaning option. Please remember, the home must still be cleaned to the expectations described in the Move-Out Guidelines.
The Final Inspection Procedure
All final inspections are scheduled Monday through Thursday.
- All personal belongings and trash must be removed.
- Home is cleaned to expectations as stated in the Move-Out Guide.
- All keys and garage remotes that were issued are collected.
- Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable).
- Resident is provided a Termination Letter.
Please note: refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted. Reminder, the BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address that you provide. Refund checks typically arrive within 14-business days after the BAH allotment is received.
Tell
us how we're doing!
;Our team is committed to providing you
with great customer service and community programs. Feedback
you provide through Insite™ surveys help us make improvements that
are important to you. Please take a few moments to provide us
with feedback about services received from our leasing, maintenance
and community teams. We also encourage you to share your
ideas and suggestions to improve services and enhance community
activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
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