Resident Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Fort Drum Mountain Community Homes.

How do I contact my Community Office?

Main Office Mailing Address

Physical / Shipping Address

Adirondack Creek Community Center

Crescent Woods Community Center

Monument Ridge Community Center

Rhicard Hills Community Center

Welcome Home Center

Are pets allowed?

Yes, we gladly welcome four-legged family members at Fort Drum Mountain Community Homes! Please see the Animal Addendum for more information about our pet policy and information about restricted breeds.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click Here to watch the video

Are guests allowed to stay with me?

We require a signed Visitor Notification Form for any guests you plan on having who will be staying in excess of 30 days.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office.

What are some common fines or charges I might incur?

Please contact your community center for the most up-to-date costs.

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (315) 955-6650 as soon as possible. For routine service requests, you may also submit your maintenance request online. 

With the MSC, you can expect: 

• Upgraded call handling and customer experience
• US-based representatives with strong facilities knowledge
• New call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help delivery option for replacement items for your home. Please contact your community office at the number listed at the top of this page to schedule a delivery. If items are needed sooner than your community’s delivery day, please feel free to stop in to the community center to pick up your items.

Items available include:

• Select light bulbs
• Furnace & AC filters
• Touch up paint
• Blind slats and wands
• Garage door remote batteries 

How do I submit requests to alter my home?

Fort Drum Mountain Community Homes does allow limited modifications within the homes.
 
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. Dig permit forms can be found here. For other modification requests, please review and submit the home improvement request form.

When can I expect the trash and recycling to be picked up?

When can I expect my lawn to be mowed?

Where can I find out about the Synergy Rewards Program?

We love when our Residents are committed to sustainability! All you have to do to earn credits towards great merchandise is sign up for the program and be conscientious with energy use. It's that easy! To learn more about the Synergy Rewards Program, including other easy ways to earn credits, visit the website here.

Where can I find a copy of my water quality report?

Click here to view the most current Fort Drum water quality report.

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is there anyone who can help me with snow removal and other household chores?

You’re in luck! We keep a list of people you can hire to help with shoveling, dog walking, babysitting, etc. If you’re looking to earn a little extra cash and want to be added to the list or if you are looking for some help around the house, take a look at our Community Helpers list.

Is renter's insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance.

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Fort Drum Mountain Community Homes takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Fort Drum Mountain Community Homes home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.

For more information about the dispute resolution process for Active Duty residents, please visit https://home.army.mil/drum/index.php/contact/housing-concerns. 

Where can I find information about COVID-19?

Please visit the CDC’s COVID-19 webpage for up-to-date information and guidance on COVID-19.