Resident Resources
How Can We help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Fort Drum Mountain Community Homes.
How do I contact my Community Office?
Main Office Mailing Address
PO Box 146Black River, NY 13612
Physical / Shipping Address
9035 S. Riva Ridge LoopFort Drum, NY 13602
T (315) 955-6800
F (315) 773-8594
Adirondack Creek Community Center
9797 Constitution Blvd,Fort Drum, NY 13603
T (315) 955-6640
adirondack@fdmch.com
Community Manager: Ashlyn Mills
Crescent Woods Community Center
11799 Harvest BlvdFort Drum, NY 13603
T (315) 955-6641
crescent@fdmch.com
Community Manager: Cristina Lansinger
Monument Ridge Community Center
10897 Salerno RoadFort Drum, NY 13603
T (315) 955-6642
monument@fdmch.com
Community Manager: Paula Empey
Rhicard Hills Community Center
8499 Lewis Ave.Fort Drum, NY 13603
T (315) 955-6643
rhicard@fdmch.com
Community Manager: Michelle Nichols
Welcome Home Center
2nd Floor, Clark Hall, Room A2-54P-10720Mt. Belvedere Blvd, Fort Drum, NY 13602
T (315) 955-6644
F (315) 773-7671
welcomehome@fdmch.com
Leasing Manager: Bridgette Drake
Are pets allowed?
Yes, we gladly welcome four-legged family members at Fort Drum Mountain Community Homes! Please see the Animal Policy for more information about our pet policy and information about restricted breeds.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting fire, child, water and neighborhood safety. Click Here to watch the video
Are guests allowed to stay with me?
We require a signed Visitor Notification Form for any guests you plan on having who will be staying in excess of 30 days.
I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?
We'd be happy to keep an eye on your home! Fill out a Home Watch Request Form, and turn it into the Community Center office.
What are some common fines or charges I might incur?
Please contact your community center for the most up-to-date costs.
Maintenance
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (315)
955-6650 as soon as possible. For routine service requests,
you may also submit your maintenance request
online.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician assignments
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Are any items available for pick-up by residents?
We are pleased to offer residents a convenient
Self-Help delivery option for replacement items for your
home. Please contact your community office at the number
listed at the top of this page to schedule a delivery. If
items are needed sooner than your community’s delivery day, please
feel free to stop in to the community center to pick up your
items.
Items available include:
- Select light bulbs
- Furnace & AC filters
- Touch up paint
- Blind slats and wands
- Garage door remote batteries
Home Alterations
How do I submit requests to alter my home?
Fort Drum Mountain Community Homes does allow
limited modifications within the homes.
For more information on the approved colors for paint
modifications, review our
paint request form and click here to submit your
request electronically. If you’re interested in installing a
satellite dish, please review the
satellite request and return the necessary
paperwork.
Dig permit forms can be found here. For other
modification requests, please review and submit the
home improvement request form.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
2023 Trash & Recycling ScheduleTo learn how to properly dispose of Hazardous Household Waste & Electronic Waste, click here to view our brochure.
When can I expect my lawn to be mowed?
2022 Weekly Mowing ScheduleUtilities
Where can I find out about the Synergy Rewards Program?
We love when our Residents are committed to sustainability! All you have to do to earn credits towards great merchandise is sign up for the program and be conscientious with energy use. It's that easy! To learn more about the Synergy Rewards Program, including other easy ways to earn credits, visit the website here.
Where can I find a copy of my water quality report?
Click here to view the most current Fort Drum water quality report.
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is there anyone who can help me with snow removal and other household chores?
You’re in luck! We keep a list of people you can hire to help with shoveling, dog walking, babysitting, etc. If you’re looking to earn a little extra cash and want to be added to the list or if you are looking for some help around the house, take a look at our Community Helpers list.
Is renter's insurance mandatory?
Beginning July 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Fort Drum Mountain
Community Homes at the expense of the resident. Renter's
insurance protects you from claims for property damage and physical
injury caused by or to you, a member of your family or a guest
while living in your home. The lease requires proof of insurance
coverage meeting the minimum requirements with Fort Drum Mountain
Community Homes named as an interested party at time of
move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
Provide Feedback
Tell us how we're doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Fort Drum Mountain Community Homes takes resident concerns very
seriously and desires to address and resolve any issues in a timely
manner to the satisfaction of all parties involved.
Click here to view a copy of our informal
dispute resolution process as well as key points of contact
available to assist you with your concerns.
Formal Dispute Resolution
Process – Active Duty Residents
Our vision is to provide outstanding communities where military
families live, work, and thrive. If you do not feel your concerns
have been effectively addressed in a timely manner through the
informal dispute resolution process above, a formal dispute
resolution process which involves the Military Housing Office and
the Installation Command has been outlined in Schedule 3 of the
NDAA Universal Lease for Active Duty residents. To view the details
of this program available for you or to begin the process, click here.
Click here to view the
Department of The Army Memorandum CPM 600-24, Subject: Command
Policy Memorandum – U.S. Army Materiel Command (AMC) Universal
Lease and Dispute Resolution Policy Guidance for Privatized
Military Housing. This memo outlines the detailed process for
Army locations.
We are committed to providing an exceptional resident experience
while you call Fort Drum Mountain Community Homes home. Please
reach out to your community
office with any questions or to escalate a concern
related to your home or community.
For more information about the dispute resolution process for
Active Duty residents, please visit https://home.army.mil/drum/index.php/contact/housing-concerns.