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Our team is committed to providing military service members and their families with an enjoyable experience during their stay. We pride ourselves on providing efficient, quality, responsive services to our residents. Community offices are staffed with property management and maintenance professionals that understand the needs of military families and are eager to support you. If you feel at any time that your expectations are not being met, we want to know about it so we have the opportunity to make things right. 
 

We provide several different avenues for residents to provide feedback, including anonymous options, or to request assistance including:
 
Click Here 
to contact our professional onsite property management & maintenance teams 
 
Click Here 
to view a copy of our dispute resolution process as well as key points of contact available to assist you with your concerns.    
 
Click Here 
to complete a General Feedback Survey - Our promise to you is that the service you receive each day is consistent and meets your expectations every time. We want to know when one of our team members meets or exceeds your expectations and when we don’t. We have contracted with a third party research company, SatisFacts Research, to utilize their Insite™ resident survey program.  Your Insite™ allows us to improve services and to recognize our staff for providing great service.  This survey can be completed anonymously or you can include contact information if you desire follow-up on unresolved issues.  Please take a minute or two to share your thoughts with us. 
 
If you do not feel your concerns are being effectively addressed through the avenues outlined above, please contact the WinnResidential MHS Residents First Hotline at (617) 239-4596 or military@winnco.com.